Consumer attitudes towards cross-border trade and consumer protection
General dataset description 
The survey tracks the perceptions and experiences of European consumers in a range of areas related to cross-border trade, e-commerce and consumer protection and it is carried out in the EU, plus Iceland and Norway.
The data available in this database is published by DG Justice and Consumers within the Consumer Conditions Scoreboard.
http://ec.europa.eu/consumers/consumer_evidence/consumer_scoreboards/index_en.htm  
Contact person/organisation
JUST-03@ec.europa.eu
Variables collected 
The survey tracks the perceptions and experiences of consumers in a range of areas, including:
	Domestic and cross-border commerce, particularly online
	Consumer confidence in online shopping  
	Perceptions of consumer protection and understanding of consumer rights
	Problems experienced, including experience of dispute resolution bodies
	Exposure to unfair commercial practices
	Perceptions of the product safety environment
	Environmental claims and the influence of environmental concerns on purchasing
	Consumers self-assessed vulnerability 

Unit of measures used
Values are expressed mostly in percentages. 


Classifications used
The survey measures consumers perceptions and experiences, per country as well as by socio-demographic groups such as sex, age, education, occupation and internet use. 
Target population and methodology of data collection
The target population comprises consumers who are aged 18 and older. Data are available for EU27 plus IS and NO up to 2012 and EU28 plus IS and NO from 2014. 
In every country, a random sample representative of the target population is drawn. Interviews are conducted via telephone (fixed and mobile).
The sample size is equal to around 1000 respondents per country (except for LU, MT, CY and IS: 500). 
The last edition of the survey was conducted in 2018 (the previous one in 2016).
Weighting
Weights are used: 
1) to correct for differences between the sample size and the population at country level (distribution by age, gender, etc).
2) when aggregating to EU-averages, to reflect the relative weight of Member States (in terms of number of inhabitants).
Recommended uses and limitations (as a result of methodological changes)
From the 2016 wave of the survey, the target population has been changed (18+ instead of previously 15+) and, in addition, a new weighting procedure has been introduced (which was further revised in 2018).
Because of these novelties, survey results between the 2018 edition of the surveys and the previous ones are not directly comparable. Therefore differences between 2018 and previous years are in this database presented on a separate sheet (calculated on the basis of comparable data).
Additional information
The data available in this database are only a share of those collected in the different editions of the survey.

